FAQ
Do you have any other questions about e-Payment? We will do our best to answer your questions.
About eftPay
More information related to eftPay
What is eftPay?
We are a leading digital wallet merchant acquirer providing payment processing services in Hong Kong. We aim to provide merchants with complete digital wallet payment services, including on-boarding services, merchant POS system and payment gateway integration, transaction processing and payment settlement to merchants.
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How extensive is eftPay's network?
We provide our services to more than 15,000 merchants, our services covering various industries.
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Has eftPay been officially licensed?
We are an MSO (Money Service Operators) licensed by the Customs and Excise Department, and can legally offer financial services in Hong Kong. We are recommended partner of other third-party payment companies.
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Who uses eftPay's services?
Currently, our digital wallet payment services are on-boarded in more than 15,000 merchants, including jewelery shops, electronic shops, cosmetic shops, boutiques, restaurants and food shops, theme parks, convenience stores, etc.
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History of eftPay
eftPay was founded in December 2013. In 2014, we have been the first and major digital wallet acquirer of Alipay and Alipay HK and successfully processed the first offline transaction in 1st January made by Alipay wallet. We have 6 years of history and are now offering eftPay services to various electronic payment methods, such as Octopus, VISA, MasterCard, Union Pay, WeChat Pay, and American Express.
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eftPay's office hours
Our office hours are from 09:00 – 18:00 ( Monday to Friday) except weekend and public holiday.
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What services does eftPay offer?
We offer merchants with complete digital wallet payment services, including mobile payment solution, new retail solution, advertising solution, QR Code payment solution, online payment solution and customized solution.
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What are eftPay's future plans?
By providing comprehensive services, we aim to simplify the transaction process in order to enhance the competitiveness. Our outlook is building Hong Kong to become “smart city” with a cash-free society by promoting digital payment method actively.
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How was eftPay's performance in the past?
eftPay has reached achievement in the past. For detail, please refer to eftPay retrospect in our website.
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What is Intergrated Payment?
Integrated payment means one unit can handle multiple payment platforms. For example, eftPay unit can handle the following payment services: Octopus, Alipay HK, Alipay CN, American Express, Apple Pay, Google Pay, mastercard, PayWave, Visa, UnionPay, Wechat Pay, etc.
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About e-Payment
More information related to e-Payment
What is e-Payment?
e-Payment means individuals, including customers, companies, financial institutes, process currency deals or payment transactions online through using secure electronic payment methods.
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What e-Payment tools does Hong Kong have?
There are many kinds of mobile e-Payment tools in Hong Kong, such as Octopus Card, Alipay HK, Alipay, American Express, Mastercard, Visa, Union Pay, WeChat
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What is Alipay?
Alipay is the second-largest mobile payment service provider in the world and has the largest user base. In Hong Kong, Alipay HK is specially designed for HKD payment transaction processes.
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What is Alipay HK?
The electronic wallet is operated by Alipay Financial Services (HK) Limited and supervised by the Hong Kong Monetary Authority. Alipay Payment Services (HK) Limited (APSHK) is a joint venture established and managed by the CK Hutchison Holdings Limited, a multinational conglomerate spanning over 50 countries and Ant Financial Services Group, a leading global technology and financial services company and parent company of “Alipay”.
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What is the difference between Alipay and Alipay HK?
Both Alipay and Alipay HK are two individual systems. There are also two different versions of the App. Alipay HK is an independent local enterprise, and has designed a unique payment system and customized discount system for Hong Kong.
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What is WeChat Pay?
WeChat Pay is a payment function featured in WeChat App, and users can compete a payment in a few seconds by using their mobile phone.
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What is the difference between WeChat Pay and WeChat Pay HK?
WeChat Pay and WeChat Pay HK are two different digital wallet system in two different regions,. Region can be selected in the App.
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What is Octopus?
Octopus is a smart contactless payment tool which is fun and easy to use, and accepted all over Hong Kong! Use it for public transport, dining, entertainment, shopping and more. It is the easy way to get the most from your time in Hong Kong!
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What is Visa?
Visa’s journey begins in 1958, the year that Bank of America launched the first consumer credit card program for middle-class consumers and small to medium-sized merchants in the U.S. It didn’t take long for the company to grow—the company expanded internationally in 1974, and introduced the debit card in 1975. In 2007, regional businesses around the world were merged to form Visa Inc and, in 2008, the company went public in one of the largest IPOs in history. In 2016, Visa completed the acquisition of Visa Europe. Today, Visa operates in more than 200 countries and territories with products and services available on any device – cards, laptops, tablets and mobile devices. We continue to evolve, but our focus remains the same—to be the best way to pay and be paid, for everyone, everywhere.
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What is Mastercard?
Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories
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What is Apple Pay?
In stores, you can use Apple Pay on your iPhone or Apple Watch. Within apps, you can use Apple Pay on your iPhone, iPad, and Apple Watch. On the web in Safari,3 you can use Apple Pay on your iPhone, iPad, and Mac. In some countries and regions, you can use Apple Pay on your iPhone and Apple Watch to ride transit.
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What is Google Pay?
Google Pay brings together all the ways you can pay with Google.
Enter your card information once and use it to:
Make purchases in stores using your phone.
Buy items in apps and on websites.
Fill in forms automatically on Chrome.
Buy Google products.
Send money to friends and family (US only).
You can also use your gift cards, loyalty cards, tickets, and coupons with Google Pay when you shop at your favorite stores.
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What is Android Pay?
Android Pay is the old name for Google Pay
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What is Union Pay?
UnionPay International (UPI) is a subsidiary of China UnionPay focused on the growth and support of UnionPay’s global business. In partnership with more than 2000 institutions worldwide, UnionPay International has enabled card acceptance in 174 countries and regions with issuance in 55 countries and regions. UnionPay International provides high quality, cost effective and secure cross-border payment services to the world’s largest cardholder base and ensures convenient local services to a growing number of global UnionPay cardholders and merchants.
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What is the APP of Union Pay?
The UnionPay mobile application is the unified mobile payment portal of China's banking industry launched by UnionPay together with commercial banks and payment service providers in China. The app offers one-stop mobile payment services to its users.
So far, users of the UnionPay app can enjoy safe and convenient mobile payment services in 47 countries and regions. UnionPay QR code payment is accepted at over 11 million merchants in mainland China, and is available in 31 countries and regions outside mainland China. The app users can also make tap&go payments at over 2.8 million POS terminals in 37 countries and regions.
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What is FPS?
FPS is operated by the Hong Kong Interbank Clearing Limited. Majority of retail banks and e-wallet operators have participated to provide instant payment service. The public can use the FPS service through the online platforms/mobile apps of participating banks and e-wallet operators, e.g. register their mobile phone number or e-mail address with the FPS as an account proxy for receiving funds, and carry out transfers and make payments. Consumers may approach participating banks and e-wallet operators for details.
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Mobile Payment
More information about Mobile Payment Solutions.
What is mobile payment?
Users install a specific app on their mobile phone. Some mobile payment services are also available on other devices such as, smart watches and tablets. The operation of non-touch data transfer methods can be separated into NFC and QR-code.
What if my shop is offline?
eftPay provides POS terminals that can support WiFi and 3G/4G networks to offline merchants.
Do I need additional equipment in order to facilitate mobile payment?
No. eftPay will provide user-friendly, handy POS terminals. The terminals support multiple payment methods.
Do I need to also apply for a network if I cannot access the internet?
No. The POS terminal supports WiFi and 3G/4G networks.
Are terminals limited to a single payment method?
No. The POS terminals provided by eftPay can support Octopus, Alipay HK, Alipay, American Express, Mastercard, Visa, Union Pay and WeChatPay.
Are the application procedures complicated?
No. There are only few easy steps to take:
1. Merchant submits required documents
2. Account is verified and services are on-boarded
3. Merchant posts QR-code
4. Terminal is installed and activated
Merchant Registration
Can I apply for one digital wallet first and then apply for others afterwards?
Yes. Depending on which digital wallets a merchant want to apply for, eftPay will apply for an account on behalf of the merchants.
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General
Can I print the QR code by myself?
Merchant receiving code is a unique QR code which represents the receivables of the merchant in the E-wallet. The merchant receiving code will be automatically generated in the eftPay app. Merchants can print it out and post the code at the cashier for transactions.
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I want to run a business and need to apply for a card credit machine. Do eftPay have this kind of payment service?
Sure. eftPay provides integrated services for merchants. eftPay unit can handle the following payment services: Octopus, Alipay HK, Alipay CN, American Express, Apple Pay, Google Pay, mastercard, PayWave, Visa, UnionPay, Wechat Pay, etc.
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I want to start a business and need to control the start-up costs. How can eftPay help me?
eftPay provides “e+Pay”platform, which is a convenient e-payment service that will help you easily manage payment receipt processes while minimiz your manpower requirement. This can help you get your startup will run efficiently and smoothly.
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I frequently hear about “Cashless transaction”, what exactly this means and how can it help me?
A cashless transaction is a transaction using electronic means only, for example, credit cards, debit cards, etc. Using electronic payment can reduce carrying risk, reduce the cost of cash management, risk of theft and accidental loss of cash, ensure a secure transaction, etc.
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If I want to accept multiple credit card brands, do I need to have a separate machine for each card type?
No, eftPay provides an integrated all-in-one unit. We will also help you apply for a merchant account with each card provider.
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How do merchants receive money?
The Active scanning function enables customers to scan the merchant-presented QR-code. Customers just need to open the scanning function in the E-wallet App. Then, after entering the amount and payment password. The whole transaction will be completed. Merchants will receive notifications and can check the transaction record in the app.
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What is the dealing code? How do merchants check the dealing code?
Dealing code is a specific code for each payment transaction, merchants can check the code for each every transaction in the App.
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What is the eftPay App? And how can it be download?
The eftPay App was developed by eftPay. The app is used for receiving money from the E-wallet payment. Merchants can find out more from their sales representative. The app can be downloaded on a specific website.
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